Ronald R. Reitz
CPPA, President

Ron R. Reitz has pioneered the National Hazard Insurance Claims business of GMAC-RFC. Mr. Reitz left GMAC-ResCap in January 2007 after ten years of managing the Insurance Services group. He is the past President of the California Association of Public Insurance Adjusters (CAPIA) and is currently an officer on the Board of Directors of the National Association of Public Insurance Adjusters (NAPIA) www.napia.com. A leading expert on hazard claims, he serves on many industry panels and provides consulting and training services industry-wide. Mr. Reitz is licensed as a Public Insurance Adjuster in nearly every state that has licensing regulations.

Colleen Gorman
Vice President, Operations


Colleen Gorman is a 21 year veteran of the mortgage industry, encompassing management positions with Wells Fargo, Fidelity (formerly ALLTEL), ZC Sterling, Dimont and Associates and her family-owned loan origination firm. Her expertise spans the worlds of loan servicing, lender-placed insurance, account management, operations management and mortgage consulting.

Anne Schupack
Vice President, Business Development


Anne Schupack is another key member of the executive team and was instrumental in building QCMC. She has more than a decade of industry experience, with management positions at Dimont and Associates and GMAC-Rescap. Ms. Schupack has cultivated relationships industry-wide and is dedicated to delivering creative and effective solutions to her clients. She is also a Licensed Public Insurance Adjuster.

Jacki Thompson
Account Manager


Jacki Thompson has over 13 years experience in property claims, including catastrophe, inland marine, residential and commercial property claims for Allstate and Liberty Mutual, and has now moved to mortgagee claims. Ms. Thompson was previously a manager for Dimont & Associates and a key member of GMAC’s borrower assistance program for Hurricane Katrina losses. As Account Manager, Ms. Thompson utilizes her understanding of claims and customer service to ensure specialized client relations. She is also a licensed Public Adjuster.

Lorraine Thompson
Account Manager


Lorraine Thompson has over 15 years experience as a financial servicing manager, with background in insurance, real estate taxes, adjustable mortgages, customer service and cashiering. Additionally, she has over nine years of managerial experience working in an insurance outsourcing environment with global affiliation in international organizations. Ms. Thompson underwent Six Sigma Green Belt Training and holds a BA in Business Administration/Marketing from Bloomfield College, Bloomfield, NJ.

Robert Hopson
Vice President, Strategic Initiatives


Rob is a servicing veteran with more than 20 years experience. He brings expertise to QCMC in the areas of property preservation and default administration. His focus is on developing strategic partnerships as QCMC expands its footprint into new and expanded business lines.

Kelly Barbieri
Claims Supervisor


Kelly Barbieri has more than 20 years experience in the mortgage industry, including over 10 years of expertise in the handling of mortgagee claims at GMAC-Rescap and The Law Office of Thomas Rutledge. In 2005, she was part of the team at GMAC-Rescap who assisted the homeowners with their insurance claims after Hurricane Katrina hit. Ms. Barbieri is licensed as a Public Insurance Adjuster in nearly every state that has licensing regulations and is currently a member of NAPIA.

Elena Savage
Operations Supervisor


Elena Savage has been in the financial industry for over 30 years, with operational experience in document and check processing. She also spent 10 years in mortgage servicing at Wells Fargo Bank, GMAC-Rescap, and HSBC. Her expertise ranges from customer service to remittance processing and REOs. She obtained her Bachelor of Science degree in Business Management from University of Phoenix.

Amy Goss
Project/Implementation Manager


Amy Goss has more than 13 years experience in the industry, having managed claims, client relationships, new client implementations and work flow technology development. She has worked at both GMAC-Rescap and Dimont & Associates. Ms. Goss has been a licensed public adjuster since 1998.