Ronald R. Reitz
CPPA, President

Ronald R. Reitz, CPPA, President of Quality Claims Management, pioneered the National Hazard Insurance Claims business of GMAC-RFC (now GMAC-ResCap). After a decade at GMAC-ResCap, Mr. Reitz launched Quality Claims in 2007. He is the past President of the California Association of Public Insurance Adjusters (CAPIA) and is currently First Vice President of the National Association of Public Insurance Adjusters (NAPIA). Recognized as a leading expert on hazard claims, he serves on many industry panels, and provides consulting and training services industry-wide.

Colleen Gorman
Vice President, Operations

Colleen Gorman is a 20+ year veteran of the mortgage industry, encompassing management positions with Wells Fargo, Fidelity (formerly ALLTEL), ZC Sterling, Dimont and Associates and her family-owned loan origination firm. Her expertise spans the worlds of loan servicing, lender-placed insurance, account management, operations management and mortgage consulting.

Anne Schupack
Vice President, Business Development

Anne Schupack is key member of the executive team and was instrumental in building QCMC. She has 12+ years of industry experience, with prior management positions at Dimont & Associates and GMAC-Rescap. Ms. Schupack manages QCMC's sales and marketing team. She is also a Licensed Public Insurance Adjuster and a member of NAPIA.

Deborah Martin-Dominick
Vice President, Business Development

Deborah Martin-Dominick is a servicing veteran with 20+ years of experience. Her expertise is in Residential Mortgage Servicing with an emphasis on Loan Administration, Default Management, Property Preservation and Hazard Insurance Recovery, both as a Servicer and a third party provider. Deborah has received her Certified Mortgage Servicer designation through the Mortgage Bankers Association and has been a member of the MBA Loan Administration Committee, USFN Servicer Roundtable Moderator and CMBA Panelist.

Robert Hopson
Vice President, Client Relations

Rob is a servicing veteran with 20+ years experience. He brings expertise to QCMC in default management, including hazard claims, property preservation, REO, foreclosure and bankruptcy. His focus is on developing new products and services, managing client relations, and overseeing QCMC’s mortgage insurance business lines.

Jacki Thompson
Client Relations Manager

Jacki Thompson has 15+ years experience in property claims, including catastrophe, inland marine, residential and commercial property claims for Allstate and Liberty Mutual, and moved to mortgagee claims in 2000. Ms. Thompson was previously a manager for Dimont & Associates and a key member of GMAC’s borrower assistance program for Hurricane Katrina losses. As Client Relations Manager, Ms. Thompson utilizes her understanding of claims and customer service to ensure specialized client solutions. She is also a licensed Public Adjuster.

Lorraine Thompson
Client Relations Manager

Lorraine Thompson has 15+ years experience as a financial servicing manager, with background in insurance, real estate taxes, adjustable mortgages, customer service and cashiering. Additionally, she has 9+ years of managerial experience working in an insurance outsourcing environment with global affiliation in international organizations. Ms. Thompson underwent Six Sigma Green Belt Training and holds a BA in Business Administration/Marketing.

Kelly Barbieri
Vice President of Claims

Kelly Barbieri has 20+ years experience in the mortgage industry, including 10+ years in mortgagee claims at GMAC-Rescap and The Law Office of Thomas Rutledge. In 2005, she was part of the team at GMAC-Rescap who assisted thousands of homeowners with their insurance claims stemming from Hurricane Katrina. Ms. Barbieri is licensed as a Public Insurance Adjuster in nearly every state that has licensing regulations and is currently a member of NAPIA.

Elena Savage
Operations Manager

Elena Savage has been in the financial industry for 30+ years, including 14 years in mortgage servicing at Wells Fargo Bank, GMAC-Rescap, and HSBC where she worked in payment and REO loan processing, customer service and loan accounting. She also spent over 15 years in retail banking and check processing operations. She holds a Bachelor of Science degree in Business Management.

Amy Goss
Project/Implementation Manager

Amy Goss has 15+ years experience in the industry, having managed claims, client relationships, new client implementations and work flow technology development. She has worked at both GMAC-Rescap and Dimont & Associates. She currently manages QCMC’s project management team. Ms. Goss has been a licensed public adjuster since 1998.

Mark Kaliss
MI Claims Manager

Mark Kaliss is a servicing veteran with 12+ years experience including management positions at PHH, GMAC Mortgage and Cenlar. He brings expertise in default management, including property preservation, REO, mortgage insurance claims and Fannie Mae, Freddie Mac, FHA, VA and private investor claims. Mark currently oversees QCMC’s default claims operations.